FAQ

FAQ

When will my order ship?
Orders are processed within 2–5 business days. Shipping times vary depending on your location.

How long does shipping take?
U.S. orders typically arrive within 3–7 business days after shipment. International orders may take 7–21 business days.

Will I get tracking information?
Yes. Tracking details will be sent to your email once your order ships.

Do you accept returns or exchanges?
Returns and exchanges are accepted within 7 days of delivery for unused items. Contact us with your order number to start the process.

What if my item arrives damaged or incorrect?
Email us with photos and your order number. We’ll fix it as quickly as possible.

Are your drops limited?
Yes. Most releases are limited and may not restock once sold out.

What payment methods do you accept?
All major credit/debit cards and secure checkout options supported by Shopify.

Can I change or cancel my order?
Orders can only be modified within a short window after purchase. Contact us immediately if needed.

How can I contact you?
Email: support@ryojacy.com