SHIPPING POLICY

Last Updated: September 4, 2026

This Shipping Policy applies to purchases made through the Ryobile online store (“Ryobile,” “we,” “us,” or “our”).

ORDER PROCESSING

Orders are generally processed within 3–7 business days after purchase unless otherwise stated on the product page.

Processing times are separate from shipping/transit times.

During product launches, limited releases, holidays, sales, or periods of unusually high order volume, processing may take longer than normal. We appreciate your patience while orders are prepared.

PREORDERS & MADE-TO-ORDER ITEMS

Certain Ryobile products may be offered as preorders, made-to-order items, or limited-production releases.

Estimated production and shipping timelines for these products will be provided on the applicable product page whenever possible. These timelines are estimates and may change because of manufacturing, fulfillment, supply-chain, or carrier delays.

If an order contains both in-stock and preorder items, the entire order may be held until all items are ready to ship unless otherwise stated.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on factors such as the destination, package size, weight, and selected shipping method.

Any estimated delivery date displayed at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

TRACKING

When tracking is available, customers will receive tracking information using the email address or contact information provided with the order.

Tracking information may take additional time to update after a shipping label has been created.

SHIPPING DELAYS

Once a package has been transferred to the shipping carrier, delivery is primarily controlled by that carrier.

Ryobile is not responsible for carrier delays caused by circumstances outside our reasonable control, including weather, transportation disruptions, customs processing, service interruptions, natural disasters, or other unforeseen events.

We will make reasonable efforts to assist customers experiencing shipping problems.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your address, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL].

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges required to resend the package.

LOST, STOLEN, OR DAMAGED PACKAGES

If your package appears lost, arrives damaged, or has another delivery problem, contact [CUSTOMER SUPPORT EMAIL] with your order number and relevant information.

Claims may also need to be submitted directly to the shipping carrier depending on the circumstances.

If tracking indicates that an order was delivered but you cannot locate it, check the delivery location, household members, neighbors, building management, and the carrier before contacting us.

Nothing in this policy limits rights or remedies that cannot legally be limited under applicable consumer-protection law.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs procedures may also cause delivery delays outside Ryobile’s control.

MULTIPLE PACKAGES

Some orders may be fulfilled from multiple locations or contain products with different production schedules. As a result, items within the same order may arrive separately.